IT architecture basic standard library (referred to as: ITIL, the full name: Information Technology Infrastructure Library) originated in the United Kingdom Ministry of Commerce OGC (Office of Government Commerce), the United Kingdom are the Government's Central Computer and Telecommunications Management Center (CCTA) in the 20th century, early 90's release a set of IT service management best practice guidelines, aimed at addressing the poor quality of IT Services of the situation. After this, CCTA in HP, IBM, BMC, CA, Peregrine and other mainstream IT resource management software vendors in recent years made a series of practice and to explore the basis of summing up the IT services best practices, and form a series of flow-based approach to standardize the IT service levels.

IT Infrastructure Library, set up a complete IT infrastructure library, the definition of IT service management system, structure, resources, methods and tools, etc.

IT Services covering the planning, provision and quality management support services

It is a set of information to help business-to-system planning, research and development, implementation, operation, support and services to effectively manage high-quality methods of crystallization of best practice (Best Practices)

IT service management de facto global standard, a set of open IT service management industry standards for IT service management set up the application and practice of basic

ITIL's are full of vitality! Its concern is not whether or not you implement IT service management; but you actually how to do!

Has been incorporated into the ISO20000 quality standard

Flow based on the ITIL architecture (diagram below)