Service Description
Blue UNITA IT outsourcing service center program-controlled telephone systems are Blue Maintenance Services IT Outsourcing Services Center UNITA customer business needs in accordance with the definition of the protection services of the entire Group Tel / program-controlled telephone system of routine maintenance, warranty service and response. Its clients include the program-controlled telephone system in all modules: Case body, various types of interface board, relay board, the user card, digital phone, voice mail, call the system a collection of other parts of the overall response level from low to high including the 5 * 8 * 8,5 * 4,5 * 8 * 8 * 2,7 * 24 * 2 level.
We reached agreement, Blue AU IT Outsourcing Services Center will be scheduled regularly to the user routine patrol at the scene to check the use of telephone systems, visited relay port, user port operating conditions, check the telephone system operation management procedures, cleaning equipment such as dust.
If the use of failure, you by dialing a designated Blue UNITA IT Outsourcing Services Supporting Services Center phone number (0512-62935746) or a direct call to your designated account manager, the service request, the Blue UNITA IT Outsourcing Service Center will be limited in the contract of service hours to arrive at the scene to resolve the telephone system problems. In the provision of any necessary on-site service, Blue AU IT outsourcing service center will first determine the question of whether the type of phone system failure (where feasible), will be based analysis to bring the appropriate repair parts at the scene.
Response time refers to the scene, in the stipulated time frame of services, from the Blue AU IT Outsourcing Services Center received and recorded the initial service request until the Blue UNITA Engineer IT Outsourcing Services Center customers arrive at the scene during this period.
Blue UNITA Center IT Outsourcing Services Supporting Services by Blue UNITA Center IT outsourcing services sales and service terms and conditions, operational constraints or agreement terms.
Service Features
Based on an integrated cabling system maintenance throughout the warranty Service
Select Service Level 1:7 * 24 * 2 repair response
Select Service Level 2:5 * 8 * 2 repair response
Select Service Level 3:5 * 8 * 4 repair response
Select Service Level 4:5 * 8 * 8 the next day to respond to repair
Periodic inspection
Finishing line telephone system
Tel chassis dust clean-up
Remote problem diagnosis and support services
Hardware system support services at the scene
Spare parts and materials
Uninterrupted work
Problems upgrading Service
Phone Products and Documentation Update
Remote e-support services
Visit the corresponding technical resources
Remote Access support
Telephone system based on Active Service
System Monitoring
Annual hardware preventive maintenance-PM
Technical services can be ordered
Preventive maintenance (inspection PM)
Cabling System Warranty Service Operation
Cabling System Finishing Services
Phone System Warranty Service Operation
Services to upgrade the telephone system expansion
Access Control / Security System Operation & Maintenance Warranty Services
Access Control / Security System Performance Analysis
Access Control / Security System Upgrade Service
Multimedia Conference System Operation Warranty Service
Other services may be ordered
Cabling System Maintenance Services
Access Control / Security System Maintenance Services
Computer? Network Operation Management Services
Other optional services
And blue UNITA IT Outsourcing Services Center agreed to purchase other services or other services Products