Service Description
Blue UNITA IT outsourcing service center operation and maintenance of critical systems management outsourcing services are the Blue UNITA IT outsourcing service centers in accordance with the timeliness of client business needs of enterprise-critical systems operation and maintenance management services. Its clients include a whole collection of hardware and software, server maintenance, server management, network maintenance and management, storage equipment, safety equipment, such as business systems. Response level, including 5 * 8 * 8,5 * 4,5 * 8 * 8 * 2,7 * 24 * 2 level.
You by dialing a designated Blue UNITA IT Outsourcing Services Supporting Services Center, telephone number, the service request, the Blue UNITA IT Outsourcing Service Center will be limited in the contract of service time in close cooperation with you to resolve system problems. In the provision of any necessary on-site prior to the Blue UNITA IT Services Outsourcing Services Center will be the first to use remote support services tools (where feasible), the Blue UNITA IT Outsourcing Service Center will be to provide support systems for remote diagnosis, or through other means solve the problem for remote help.
Response time refers to the scene, in the stipulated time frame of services, from the Blue AU IT Outsourcing Services Center received and recorded the initial service request until the Blue UNITA Engineer IT Outsourcing Services Center customers arrive at the scene during this period.
Service Features
Servers or storage devices based on the hardware and software support services
Select Service Level 1:7 * 24 * 2 repair response
Select Service Level 2:5 * 8 * 2 repair response
Select Service Level 3:5 * 8 * 4 repair response
Select Service Level 4:5 * 8 * 8 the next day to respond to repair
Remote problem diagnosis and support services
Hardware system support services at the scene
Spare parts and materials
Uninterrupted work
Problems upgrading Service
Software product and documentation updates
Software license updates
Remote e-support services
Visit the corresponding technical resources
Remote Access support
Based on the server or storage device Active Service
System Monitoring
Annual hardware preventive maintenance-PM
Technical services can be ordered
Preventive maintenance (inspection PM)
Intelligent Information System Support Management Services
System Health Check (SHC)
High Availability Cluster software configuration to run the audit
System performance analysis
Room venue assessment
The addition of software and hardware firmware analysis
Host system security assessment
Network security assessment
Data backup program design and evaluation
Assessment of high-availability data storage
Other services may be ordered
Computer? Network Operation Management Service?
IT infrastructure (weak)-dimensional security services