Service Description
Blue UNITA IT outsourcing service center in an integrated cabling system is the Blue Maintenance Services IT Outsourcing Services Center UNITA customer business needs in accordance with the definition of the protection services of the entire cabling system of routine maintenance, warranty service and response. Its clients include the wiring of the subsystems: Workspace subsystem, subsystem level, vertical subsystems, wiring between the subsystems, the overall collection management subsystem to respond to level from 5 * 8 * 8,5 * 8 * 8 * 4,5 * 2,7 * 24 * 2 level.
We reached agreement, Blue AU IT Outsourcing Services Center will be scheduled regularly to the user routine patrol at the scene to check the system usage, visits to various parts fastening conditions, clean up surface dust, collate Cabinets jumper, check the line point markings.
If the use of failure, you by dialing a designated Blue UNITA IT Outsourcing Services Supporting Services Center phone number (0512-62935746) or a direct call to your Customer Manager, the service request, the Blue UNITA IT Outsourcing Services Center will Services defined in the contract time arrived at the scene to solve the problems cabling system. In the provision of any necessary on-site service, Blue AU IT outsourcing service center will first determine the question of whether the type of cabling system failures (where feasible), will be based analysis to bring the appropriate repair parts at the scene.
Response time refers to the scene, in the stipulated time frame of services, from the Blue AU IT Outsourcing Services Center received and recorded the initial service request until the Blue UNITA Engineer IT Outsourcing Services Center customers arrive at the scene during this period.
Service Features
Based on an integrated cabling system maintenance throughout the warranty Service
Select Service Level 1:7 * 24 * 2 repair response
Select Service Level 2:5 * 8 * 2 repair response
Select Service Level 3:5 * 8 * 4 repair response
Select Service Level 4:5 * 8 * 8 the next day to respond to repair
Periodic inspection
Cabling Cabinets finishing line
Cabinets dust clean-up
Remote problem diagnosis and support services
Hardware system support services at the scene
Spare parts and materials
Uninterrupted work
Problems upgrading Service
Cabling Products and Documentation Update
Remote e-support services
Visit the corresponding technical resources
Remote Access support
Cabling system based on Active Service
System Monitoring
Annual hardware preventive maintenance-PM
Technical services can be ordered
Preventive maintenance (inspection PM)
Cabling System Warranty Service Operation
Cabling System Finishing Services
Phone System Warranty Service Operation
Services to upgrade the telephone system expansion
Access Control / Security System Operation & Maintenance Warranty Services
Access Control / Security System Performance Analysis
Access Control / Security System Upgrade Service
Multimedia Conference System Operation Warranty Service
Other services may be ordered
Telephone System Maintenance Services
Access Control / Security System Maintenance Services
Computer? Network Operation Management Services
Other optional services
And blue UNITA IT Outsourcing Services Center agreed to purchase other services or other services Products