Service Description
Blue UNITA IT Outsourcing Desktop Terminal Services Center Outsourcing Operation Management Service (HELPDESK) are blue-AU IT Outsourcing Service Center in accordance with the timeliness of client business needs of enterprise desktop equipment to provide technical support services, the services include:
Collection of computer software and hardware terminal (PC, MAC Mac),
Terminal information point (wiring endpoint),
Printers (network printers),
Scanners and other peripheral devices.
Desktop Management Outsourcing Services outlined the main points:
Seamless end-to-end PC Management Services - Software and service support.
Help lower your total cost of PC management and improve user productivity.
Through predictable monthly expenses, help you better control of IT budgets.
So your IT staff to the company's growth as the goal, focus on key business areas.
Enterprise desktop terminal management outsourcing services, are IT Service Operation Management of basic services, directly with the companies in each staff, therefore terminal management services not only for equipment (hardware and software) integrated overall service, as well as personnel support services to address the employees in their daily work encountered in IT applications, IT staff improve enterprise application level, thus an integrated IT system applications improve business efficiency and improve employee productivity.
Response level, including
7 * 24 * 2 Service (ready to draw the fault site, the scene two hours, regardless of rest days and working hours)
5 * 8 * 2 Services (five days a week, eight hours working the scene two hours)
5 * 8 * 4 Services (five days a week, 8 hours working days 4 hours arrived at the scene)
5 * 8 * 8 Services (five days a week, failure to draw the door the next day).
With the sophisticated IT users and business demand growth, will transition to the critical systems to support the portfolio of services.
Service response
You by dialing a designated Blue AU IT Outsourcing Services Supporting Services Center, telephone number, the service request, the Blue AU IT Outsourcing Service Center will be limited in the contract of service time in close cooperation with you to resolve system problems. In the provision of any necessary on-site service, Blue AU IT outsourcing service center will be the first to use remote support services tools (where feasible), the Blue AU IT Outsourcing Service Center will be to provide support systems for remote diagnosis, or through other way to solve the problem for remote help.
Response time refers to the scene, in the stipulated time frame of services, from the Blue AU IT Outsourcing Services Center received and recorded the initial service request until the Blue UNITA Engineer IT Outsourcing Services Center customers arrive at the scene during this period.
Blue UNITA Center IT Outsourcing Services Supporting Services by Blue UNITA Center IT outsourcing services sales and service terms and conditions, operational constraints or agreement terms.
Service Features
Based on the terminal computer and peripheral hardware and software support services
Select Service Level 1:7 * 24 * 2 repair response
Select Service Level 2:5 * 8 * 2 repair response
Select Service Level 3:5 * 8 * 4 repair response
Select Service Level 4:5 * 8 * 8 the next day to respond to repair
Active-site routine maintenance services (to detect and troubleshoot problems, and with the use of routine communication between staff)
Remote problem diagnosis and support services
Hardware system support services at the scene
Spare parts and materials
Uninterrupted work
Problems upgrading Service
Software product and documentation updates
Software license updates
Remote e-support services
Visit the corresponding technical resources
Remote Access support
System Monitoring
Annual hardware preventive maintenance-PM
Technical services can be ordered
Preventive maintenance (inspection PM)
Intelligent Information System Support Management Services
System Health Check (SHC)
High Availability Cluster software configuration to run the audit
System performance analysis
Room venue assessment
The addition of software and hardware firmware analysis
Host system security assessment
Network security assessment
Data backup program design and evaluation
Assessment of high-availability data storage
Other services may be ordered
Computer? Network Operation Management Services
IT infrastructure (weak) Maintenance Service