Service Description
Blue UNITA IT Outsourcing Service Center Intelligent Access Control / Security System Maintenance Services are blue UNITA IT outsourcing service center in accordance with the definition of clients business needs to protect the security system services, access to the entire intelligence / surveillance / alarm system of routine maintenance , warranty and service response. Its clients include the wiring of the module system: access controllers, card readers, electric locks, front-end surveillance equipment, monitoring back-end equipment, security lines, a collection of application management software, the overall response level from low to high, including 5 * 8 * 8,5 * 4,5 * 8 * 8 * 2,7 * 24 * 2 level.
We reached agreement, Blue AU IT Outsourcing Services Center will be scheduled regularly to the user routine patrol at the scene to check the system usage, visits to various parts fastening conditions, clean up surface dust, view access control data, organize the hard disk video data, check point line markings.
If the use of failure, you by dialing a designated Blue UNITA IT Outsourcing Services Supporting Services Center phone number (0512-62935746) or a direct call to your Customer Manager, the service request, the Blue UNITA IT Outsourcing Services Center will Services defined in the contract time arrived at the scene to solve access control / monitor / alarm system problems. In the provision of any necessary on-site service, Blue AU IT outsourcing service center will first determine the question of whether the type of access control / monitor / alarm system failures (where feasible), will be based analysis to bring the appropriate repair parts at the scene.
Response time refers to the scene, in the stipulated time frame of services, from the Blue AU IT Outsourcing Services Center received and recorded the initial service request until the Blue UNITA Engineer IT Outsourcing Services Center customers arrive at the scene during this period.
Service Features
Based on the access control / monitoring of the entire system maintenance warranty Service
Select Service Level 1:7 * 24 * 2 repair response
Select Service Level 2:5 * 8 * 2 repair response
Select Service Level 3:5 * 8 * 4 repair response
Select Service Level 4:5 * 8 * 8 the next day to respond to repair
Periodic inspection
Finishing line
Cabinets dust clean-up
Remote problem diagnosis and support services
Hardware system support services at the scene
Spare parts and materials
Uninterrupted work
Problems upgrading Service
Cabling Products and Documentation Update
Remote e-support services
Visit the corresponding technical resources
Remote Access support
Based on the access control / monitor / alarm system active Service
System Monitoring
Annual hardware preventive maintenance-PM
Technical services can be ordered
Preventive maintenance (inspection PM)
Cabling System Warranty Service Operation
Cabling System Finishing Services
Phone System Warranty Service Operation
Services to upgrade the telephone system expansion
Access Control / Monitoring / Alarm System Operation & Maintenance Warranty Services
Access Control / Monitoring / Alarm System Performance Analysis
Access Control / Monitoring / Alarm System Upgrade Service
Multimedia Conference System Operation Warranty Service
Other services may be ordered
Cabling System Maintenance Services
Telephone System Maintenance Services
Computer? Network Operation Management Services
Other optional services
And blue UNITA IT Outsourcing Services Center agreed to purchase other services or other services Products